Returns & Exchanges
At Db Journey, we want you to be fully satisfied with your gear, which is why we offer a 100-day return window for all unused products in their original packaging. Whether you need a different size or a different style, our streamlined process ensures your journey stays on track.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original shipping box or similar protective packaging, ensuring all original tags and labels are still attached.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your package.
Drop Off and Track
Hand over your package at the nearest authorized carrier location and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing